Terms & Conditions
A deposit of 50% of the total booking amount (1 night stays deposit is full amount) is payable within 48 hours of making the reservation or upon making the reservation if check in date is within 48 hours. On receipt of the deposit a confirmation email will be forwarded. If the deposit is not paid within 48 hours, the booking can be cancelled.
We do allow for a 12‐hour cooling off period, only if the date of reservation is more than 48 hours prior to the arrival date. If the arrival date is within 48 hours there is no cooling off period provided
Off Peak Season
If a cancellation is notified 48 hours or more prior to arrival date, a refund of any deposit will be made less a cancellation fee of $30.00 to cover administrative costs. For cancellations notified less than 48 hoursprior to arrival date all moneys paid are forfeited.
Queensland School Holidays, Christmas & Easter Cancellations
If a cancellation is notified 7 days or more prior to arrival date, a refund of any deposit will be made less a cancellation fee of $30.00 to cover administrative costs. For cancellations notified less than 7 days prior to arrival date all moneys paid are forfeited.
No shows forfeit any deposits.
Changes – Please Note an Administration Fee of $30.00 can be applied to changes made to reservations.
We cannot move deposits to another booking.
Kellys Beach Resort WILL NOT be held responsible for costs, loss of deposits and payments made or other fees incurred due to cancellations resulting from unforeseen circumstances, medical conditions or changes to travel plans.
Balance of monies owing is due to be paid on arrival.
Current Credit Card and License need to be sighted and recorded by our staff. If Credit Card is not available a $200 cash security deposit will need to be paid on check in. We reserve the right to process the $200 security deposit from the card during your stay.
During Your Stay
Credit card details will be used to charge any incidentals or any fees associated with damage or breakages to resort property. A fee will be charged if the villa is not left in a satisfactory state of cleanliness. A minimum requirement is dishes washed, dried and put away & rubbish placed in bins.
No refunds will be given for early departure.
Once you have secured your reservation by way of deposit with Kellys Beach Resort you are there by agreeing to the above terms and conditions.